Helpful answers
Frequently Asked Questions
What does EcoCraft 3D Print make?
We offer 3D-printed planters, vases, plant supports, and decorative home accents. Product dimensions, available options, and included components are listed on each product page.
Are EcoCraft products made to order?
Yes. Products are prepared after an order is placed.
Can I choose the color?
Many products include multiple color choices. Select from the options shown on the product page. If you need a color that is not listed, contact us and we’ll review the request.
Are custom orders available?
You can submit a custom-order request with the product, color, size, and quantity you are considering. Availability and pricing are confirmed after the request is reviewed.
Are all products available in the same sizes and colors?
No. Options vary by design. Always review the selections and dimensions shown on the individual product page before ordering.
Are plants, flowers, or display accessories included?
Only the components listed in the product description are included. Plants, flowers, pots, and display accessories shown in photos should not be assumed to be included unless the listing specifically says so.
How much is shipping within the United States?
U.S. orders qualify for free shipping.
How long will my order take?
Because products are made to order, preparation is part of fulfillment. Current order or delivery information will be shown during checkout or in your order details when available.
Can I change an order after placing it?
Contact us as soon as possible with your order number and requested change. We’ll review the order status and let you know whether the change can still be made.
What should I do if there is a problem with my order?
Contact us with your order number, a description of the issue, and clear photos when relevant. We’ll review the information and provide the available next steps.